Returns and Shipping

Free Shipping Within U.A.E

If you are located within the United Arab Emirates, we offer next day shipping by  Quiqup courier.  We deliver to Dubai, Sharjah, Abu Dhabi, Ras Al Khaimah, Fujairah and Umm Al Quwain.

Dubai: 1 day

Abu Dhabi + Other Emirates: 2-3 days

International Shipping

For international customers, within the G.C.C we use DHL express. You will receive a tracking number when your goods are dispatched, in which you can use to track your parcel.  Shipping usually takes between 3-10 days depending on your country.

You are responsible for any additional customs taxes/ fees that may occur when your order enters an international country. Yes we deliver to Oman, Kuwait, Saudi Arabia, Israel, Bahrain, Egypt and more.

If you have any questions regarding the shipping of your item, please contact us at info@palmcollective.ae

Returns and Exchanges

Refunds are only allowed if items are faulty.

For change of mind,  we offer an exchange credit note.

Please contact:  info@palmcollective.ae

Exchanging Your Item

Received your order and excitedly opened the package only to discover…

• Your item is the incorrect size
• It doesn’t quite suit you
• It’s not exactly what you thought it was, or
• You’ve simply changed your mind?

No need to panic, if you aren’t completely happy with your order, it may be exchanged for another item of equal value or a Palm Collective Credit Voucher, within 14 days of the purchase date on the invoice. Simply follow the steps below and we’ll have you smiling in no time.

To exchange an item, please email us: info@palmcollective.ae

Do I have to Pay for Return Shipping?

For any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed. Return address is located in Dubai, U.A.E.

What if My Item is Faulty?

We’re so sorry if an item you received is not in perfect condition. Please email our customer service team at info@palmcollective.ae  and attach a photo of the fault. We may replace the item if the stock is available or give you a refund upon receiving your faulty item back.

[instagram-feed]